Table of Contents
Terms and Conditions
Terms and Conditions
Eligibility for Purchase:
To make a purchase on our website, you must be at least 18 years old and possess a valid credit or debit card. By placing an order, you confirm that you meet these requirements.
Product Descriptions:
We strive to provide accurate and detailed descriptions of all products on our site. This includes information on colours, sizes, scents, and any other relevant details. Please note that while we make every effort to represent products accurately, slight variations in colour or appearance may occur due to differences in monitor settings and lighting conditions.
Prices and Taxes:
All prices listed on our website are in GBP (£) and include any applicable VAT (Value Added Tax) unless otherwise stated. Additional charges, such as shipping fees, will be clearly communicated at checkout. We reserve the right to change prices at any time, but changes will not affect orders that have already been processed.
Modification of Terms:
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website, and it is your responsibility to review the Terms and Conditions periodically. Continued use of the website or services following the posting of changes constitutes acceptance of those changes.
Shipping Policy
Destinations:
We currently only deliver products within the United Kingdom. Please note the following geographical restrictions:
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Remote Areas: Delivery to certain remote areas, such as the Scottish Highlands, the Isle of Man, the Isle of Wight, and other outlying islands, may take longer than usual and could incur additional shipping charges.
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PO Boxes: We are unable to deliver to PO Box addresses.
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Military Bases: Delivery to military bases within the UK may also be restricted, and standard delivery times may not apply.
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International Shipping: Unfortunately, we do not offer international shipping for flammable products at this time.
!!! Please ensure that your delivery address is accurate and complete to avoid any delays or additional charges.
Delivery Time:
Orders are processed within 1 business day. We use Royal Mail Tracked 48 for shipping, with an estimated delivery time of 2-3 business days. The shipping cost is £3.40.
We believe in rewarding our loyal customers. If your order total exceeds £45, we are thrilled to offer you FREE delivery. It’s our way of saying thank you for choosing ROXN
Incorrect Address Policy:
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Delivery to Incorrect Address: If a package is sent to an incorrect address provided by the customer, the package will be redirected back to the sender.
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Redelivery Costs: In such cases, the customer will be responsible for the redelivery costs. We will notify you of the additional charges and require payment before resending the package.
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Customer Responsibility: It is the customer’s responsibility to ensure that the address provided is correct and complete. Please double-check your shipping details at checkout to avoid any delays or additional charges.
Return and Refund Policy
Return Conditions:
Products can be returned under the following conditions:
The item must be unopened, in its original packaging, and in the same condition as received.
Products that have been opened, used, or damaged after delivery are not eligible for a full refund.
Return Period:
You have 30 days from the date of receiving your order to request a return.
Return Costs:
The buyer is responsible for the return shipping costs.
Refund Process:
Once we receive the returned products, we will inspect the package. If the items meet our return conditions, we will process your refund.
In cases where the returned package does not meet the specified conditions, such as the package arriving damaged or the perfumes being used, we may issue only a partial refund.
Restocking fees will apply.
Dangerous Goods Shipping Policy
Flammable Products:
Perfumes are classified as flammable products due to their alcohol content. As such, they are subject to strict shipping regulations. We can only ship flammable products within the UK, and they must be transported via ground services. Air transport is not available for these items.
Packaging and Labeling:
All perfumes are carefully packaged and labeled according to transport regulations to ensure safety during transit. We adhere to all relevant guidelines, including proper identification of hazardous materials, to comply with legal requirements.
Payment and Security Policy
Accepted Payment Methods:
We accept the following payment methods:
Credit and Debit Cards (Visa, MasterCard, American Express)
Transaction Security:
We prioritize the security of your transactions. All payments made on our website are processed through secure, encrypted channels to protect your personal and financial information.
Your payment details are never stored on our servers, and all transactions are monitored to prevent fraud.
Sales and Marketing Policy
Discount Codes: To use a discount code, enter the code at checkout. The discount will be applied to your total order amount before final payment. Codes are valid only for the specified duration and cannot be combined with other offers unless stated otherwise.
Promotional Offers: Promotions, such as sales or special discounts, are subject to availability and may have specific terms and conditions. Details of each promotion will be provided on our website or via email.
Eligibility: Discounts and promotions are only applicable to eligible products and cannot be applied retroactively to past orders.
Reviews and Feedback
Collecting Reviews: We encourage customers to leave reviews of their purchases. Reviews can be submitted on our website or through third-party review platforms.
Publishing Reviews: We publish reviews to help other customers make informed decisions. All reviews, whether positive or negative, are subject to moderation to ensure they comply with our guidelines and community standards.
Managing Negative Feedback: We are committed to addressing all feedback constructively. If you leave negative feedback, we will review it and respond as quickly as possible to resolve any issues. We aim to address concerns directly and make improvements based on customer feedback.
Customer Service Policy
Contact and Support:
We are committed to providing excellent customer service. If you have any questions or need assistance, you can reach us through the following methods:
Email: perfumes@roxn.co.uk
Phone: +44 7466585735
Our customer support team is available Monday through Friday, from 8am – 8pm, and we aim to respond to all inquiries within 24 hours on business days.
Complaint Handling:
We take customer satisfaction seriously and strive to resolve any issues quickly and fairly. If you have a complaint, please follow the steps below:
Submit a Complaint: Contact our customer service team through email or phone with the details of your complaint.
Acknowledgment: We will acknowledge your complaint within 24 hours and provide an estimated timeline for resolution.
Investigation: Our team will investigate the issue thoroughly and keep you informed throughout the process.
Resolution: We aim to resolve complaints within 5 business days. If the issue requires more time, we will keep you updated with progress reports.
Follow-Up: After resolving the complaint, we may follow up to ensure that you are satisfied with the outcome.
