{"id":2288,"date":"2024-09-03T13:05:56","date_gmt":"2024-09-03T12:05:56","guid":{"rendered":"https:\/\/roxn.co.uk\/?page_id=2288"},"modified":"2024-09-03T14:31:10","modified_gmt":"2024-09-03T13:31:10","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/roxn.co.uk\/index.php\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions\u200b"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2288\" class=\"elementor elementor-2288\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-50d3bec e-flex e-con-boxed e-con e-parent\" data-id=\"50d3bec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-d87ffee e-con-full e-flex e-con e-child\" data-id=\"d87ffee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5ccb6a elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"f5ccb6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h3&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;marker_view&quot;:&quot;numbers&quot;,&quot;no_headings_message&quot;:&quot;No headings were found on this 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elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__f5ccb6a\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__f5ccb6a\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/div>\n\t\t\t\t\t<\/div>\n\t\t<div id=\"elementor-toc__f5ccb6a\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-20710b5 e-con-full e-flex e-con e-child\" data-id=\"20710b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-758b72e elementor-widget elementor-widget-spacer\" data-id=\"758b72e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18794c7 elementor-widget elementor-widget-heading\" data-id=\"18794c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Terms and Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2677de0 elementor-widget elementor-widget-spacer\" data-id=\"2677de0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-741188c elementor-widget elementor-widget-heading\" data-id=\"741188c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Terms and Conditions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f9ae57 elementor-widget elementor-widget-text-editor\" data-id=\"6f9ae57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><strong>Eligibility for Purchase:<\/strong><\/h5><ul><li><h5>To make a purchase on our website, you must be at least 18 years old and possess a valid credit or debit card. By placing an order, you confirm that you meet these requirements.<\/h5><\/li><\/ul><h5><strong>Product Descriptions:<\/strong><\/h5><ul><li><h5>We strive to provide accurate and detailed descriptions of all products on our site. This includes information on colours, sizes, scents, and any other relevant details. Please note that while we make every effort to represent products accurately, slight variations in colour or appearance may occur due to differences in monitor settings and lighting conditions.<\/h5><\/li><\/ul><h5><strong>Prices and Taxes:<\/strong><\/h5><ul><li><h5>All prices listed on our website are in GBP (\u00a3) and include any applicable VAT (Value Added Tax) unless otherwise stated. Additional charges, such as shipping fees, will be clearly communicated at checkout. We reserve the right to change prices at any time, but changes will not affect orders that have already been processed.<\/h5><\/li><\/ul><h5><strong>Modification of Terms:<\/strong><\/h5><ul><li><h5>We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website, and it is your responsibility to review the Terms and Conditions periodically. Continued use of the website or services following the posting of changes constitutes acceptance of those changes.<\/h5><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab608e8 elementor-widget elementor-widget-spacer\" data-id=\"ab608e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9669f1 elementor-widget elementor-widget-heading\" data-id=\"e9669f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Shipping Policy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2009b2e elementor-widget elementor-widget-text-editor\" data-id=\"2009b2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><strong>Destinations:<\/strong><\/h5>\n<h5>We currently only deliver products within the United Kingdom. Please note the following geographical restrictions:<\/h5>\n<ul>\n<li>\n<h5><strong>Remote Areas<\/strong>: Delivery to certain remote areas, such as the Scottish Highlands, the Isle of Man, the Isle of Wight, and other outlying islands, may take longer than usual and could incur additional shipping charges.<\/h5>\n<\/li>\n<li>\n<h5><strong>PO Boxes<\/strong>: We are unable to deliver to PO Box addresses.<\/h5>\n<\/li>\n<li>\n<h5><strong>Military Bases<\/strong>: Delivery to military bases within the UK may also be restricted, and standard delivery times may not apply.<\/h5>\n<\/li>\n<li>\n<h5><strong>International Shipping:<\/strong> Unfortunately, we do not offer international shipping for flammable products at this time.<\/h5>\n<\/li>\n<\/ul>\n<h5><strong>!!! <\/strong>Please ensure that your delivery address is accurate and complete to avoid any delays or additional charges.<\/h5>\n<h5><strong>Delivery Time:<\/strong><\/h5>\n<h5>Orders are processed within 1 business day. We use Royal Mail Tracked 48 for shipping, with an estimated delivery time of 2-3 business days. The shipping cost is \u00a33.40.<\/h5>\n<h5>We believe in rewarding our loyal customers. If your order total exceeds \u00a345, we are thrilled to offer you <strong>FREE<\/strong> delivery. It\u2019s our way of saying thank you for choosing ROXN<\/h5>\n<h5><strong>Incorrect Address Policy:<\/strong><\/h5>\n<ul>\n<li>\n<h5><strong>Delivery to Incorrect Address:<\/strong> If a package is sent to an incorrect address provided by the customer, the package will be redirected back to the sender.<\/h5>\n<\/li>\n<li>\n<h5><strong>Redelivery Costs:<\/strong> In such cases, the customer will be responsible for the redelivery costs. We will notify you of the additional charges and require payment before resending the package.<\/h5>\n<\/li>\n<li>\n<h5><strong>Customer Responsibility<\/strong>: It is the customer\u2019s responsibility to ensure that the address provided is correct and complete. Please double-check your shipping details at checkout to avoid any delays or additional charges.<\/h5>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae14067 elementor-widget elementor-widget-spacer\" data-id=\"ae14067\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ceb0ffb elementor-widget elementor-widget-heading\" data-id=\"ceb0ffb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Return and Refund Policy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74221fd elementor-widget elementor-widget-text-editor\" data-id=\"74221fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><strong>Return Conditions:<\/strong><\/h5><h5>Products can be returned under the following conditions:<\/h5><ul><li><h5>The item must be unopened, in its original packaging, and in the same condition as received.<\/h5><\/li><li><h5>Products that have been opened, used, or damaged after delivery are not eligible for a full refund.<\/h5><\/li><\/ul><h5><strong>Return Period:<\/strong><\/h5><h5>You have 30 days from the date of receiving your order to request a return.<\/h5><h5><strong>Return Costs:<\/strong><\/h5><h5>The buyer is responsible for the return shipping costs.<\/h5><h5><strong>Refund Process:<\/strong><\/h5><h5>Once we receive the returned products, we will inspect the package. If the items meet our return conditions, we will process your refund.<\/h5><h5>In cases where the returned package does not meet the specified conditions, such as the package arriving damaged or the perfumes being used, we may issue only a partial refund.<\/h5><h5>Restocking fees will apply.<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f33bbb4 elementor-widget elementor-widget-spacer\" data-id=\"f33bbb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d2a95c elementor-widget elementor-widget-heading\" data-id=\"7d2a95c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Dangerous Goods Shipping Policy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05df0ee elementor-widget elementor-widget-text-editor\" data-id=\"05df0ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><strong>Flammable Products:<\/strong><br \/>Perfumes are classified as flammable products due to their alcohol content. As such, they are subject to strict shipping regulations. We can only ship flammable products within the UK, and they must be transported via ground services. Air transport is not available for these items.<\/h5><h5><strong>Packaging and Labeling:<\/strong><br \/>All perfumes are carefully packaged and labeled according to transport regulations to ensure safety during transit. We adhere to all relevant guidelines, including proper identification of hazardous materials, to comply with legal requirements.<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f812927 elementor-widget elementor-widget-spacer\" data-id=\"f812927\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74364c2 elementor-widget elementor-widget-heading\" data-id=\"74364c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Payment and Security Policy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f590b0 elementor-widget elementor-widget-text-editor\" data-id=\"0f590b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><strong>Accepted Payment Methods:<\/strong><br \/>We accept the following payment methods:<\/h5><ul><li><h5>Credit and Debit Cards (Visa, MasterCard, American Express)<\/h5><\/li><\/ul><h5><strong>Transaction Security:<\/strong><br \/>We prioritize the security of your transactions. All payments made on our website are processed through secure, encrypted channels to protect your personal and financial information.<\/h5><h5>Your payment details are never stored on our servers, and all transactions are monitored to prevent fraud.<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d3d449 elementor-widget elementor-widget-spacer\" data-id=\"9d3d449\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02474bc elementor-widget elementor-widget-heading\" data-id=\"02474bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Sales and Marketing Policy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb8830a elementor-widget elementor-widget-text-editor\" data-id=\"fb8830a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><h5><strong>Discount Codes:<\/strong> To use a discount code, enter the code at checkout. The discount will be applied to your total order amount before final payment. Codes are valid only for the specified duration and cannot be combined with other offers unless stated otherwise.<\/h5><\/li><li><h5><strong>Promotional Offers:<\/strong> Promotions, such as sales or special discounts, are subject to availability and may have specific terms and conditions. Details of each promotion will be provided on our website or via email.<\/h5><\/li><li><h5><strong>Eligibility:<\/strong> Discounts and promotions are only applicable to eligible products and cannot be applied retroactively to past orders.<\/h5><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bae115 elementor-widget elementor-widget-spacer\" data-id=\"1bae115\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0877d8d elementor-widget elementor-widget-heading\" data-id=\"0877d8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Reviews and Feedback<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f481d32 elementor-widget elementor-widget-text-editor\" data-id=\"f481d32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><h5><strong>Collecting Reviews:<\/strong> We encourage customers to leave reviews of their purchases. Reviews can be submitted on our website or through third-party review platforms.<\/h5><\/li><li><h5><strong>Publishing Reviews:<\/strong> We publish reviews to help other customers make informed decisions. All reviews, whether positive or negative, are subject to moderation to ensure they comply with our guidelines and community standards.<\/h5><\/li><li><h5><strong>Managing Negative Feedback:<\/strong> We are committed to addressing all feedback constructively. If you leave negative feedback, we will review it and respond as quickly as possible to resolve any issues. We aim to address concerns directly and make improvements based on customer feedback.<\/h5><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e95fb0 elementor-widget elementor-widget-spacer\" data-id=\"4e95fb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9d54f7 elementor-widget elementor-widget-heading\" data-id=\"b9d54f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Customer Service Policy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c421bc elementor-widget elementor-widget-text-editor\" data-id=\"5c421bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><strong>Contact and Support:<\/strong><br \/>We are committed to providing excellent customer service. If you have any questions or need assistance, you can reach us through the following methods:<\/h5><ul><li><h5><strong>Email:<\/strong> perfumes@roxn.co.uk<\/h5><\/li><li><h5><strong>Phone:<\/strong> +44 7466585735<\/h5><\/li><\/ul><h5>Our customer support team is available Monday through Friday, from 8am \u2013 8pm, and we aim to respond to all inquiries within 24 hours on business days.<\/h5><h5><strong>Complaint Handling:<\/strong><br \/>We take customer satisfaction seriously and strive to resolve any issues quickly and fairly. If you have a complaint, please follow the steps below:<\/h5><ul><li><h5><strong>Submit a Complaint:<\/strong> Contact our customer service team through email or phone with the details of your complaint.<\/h5><\/li><li><h5><strong>Acknowledgment:<\/strong> We will acknowledge your complaint within 24 hours and provide an estimated timeline for resolution.<\/h5><\/li><li><h5><strong>Investigation:<\/strong> Our team will investigate the issue thoroughly and keep you informed throughout the process.<\/h5><\/li><li><h5><strong>Resolution:<\/strong> We aim to resolve complaints within 5 business days. If the issue requires more time, we will keep you updated with progress reports.<\/h5><\/li><li><h5><strong>Follow-Up:<\/strong> After resolving the complaint, we may follow up to ensure that you are satisfied with the outcome.<\/h5><\/li><\/ul><h5>Your feedback is valuable to us, and we use it to continually improve our services.<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-43b94b7 e-con-full e-flex e-con e-child\" data-id=\"43b94b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c5c2358 e-flex e-con-boxed e-con e-parent\" data-id=\"c5c2358\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Table of Contents Terms and Conditions Terms and Conditions Eligibility for Purchase: To make a purchase on our website, you must be at least 18 years old and possess a valid credit or debit card. By placing an order, you confirm that you meet these requirements. Product Descriptions: We strive to provide accurate and detailed [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-2288","page","type-page","status-publish","hentry"],"aioseo_notices":[],"jetpack-related-posts":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/roxn.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/2288","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/roxn.co.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/roxn.co.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/roxn.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/roxn.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=2288"}],"version-history":[{"count":18,"href":"https:\/\/roxn.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/2288\/revisions"}],"predecessor-version":[{"id":2319,"href":"https:\/\/roxn.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/2288\/revisions\/2319"}],"wp:attachment":[{"href":"https:\/\/roxn.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=2288"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}